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Have questions or need assistance? Contact us for support, product inquiries, or skincare advice—we’re here to help! 😊

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FAQs

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nv.beauty.contact@gmail.com

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Phone: 720-761-0876 
9:00AM - 5:00PM MT

Frequently asked questions

Have questions? We’re here to help
How long does it take to complete an order?

Custom orders take 1 to 2 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.
Can I inspect the goods before receiving them?

It depends on the courier or delivery service policies. Most shipping providers do not allow package inspection before accepting delivery. However, if your package arrives damaged, please contact our support team immediately for assistance.
What should I do if there is a problem with my custom order?

If there is an issue with your custom order, please contact our customer support team as soon as possible. Provide your order number and a detailed description of the problem, along with any photos if applicable. We will work quickly to resolve the issue and ensure your satisfaction.
How long does shipping usually take?

Shipping times vary based on your location and selected shipping method. On average:

• Standard Shipping: 3-5 business days

• Express Shipping: 1-3 business days

 

Processing times may take 1-2 business days before shipment. For more details, check your order confirmation or contact our support team.