Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: March 2025
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What makes NV Beauty products unique?

NV Beauty combines advanced skincare technology with high-performance ingredients to deliver real, visible results. Our devices and serums are designed for professional-grade treatments at home.

 

Are NV Beauty products safe for all skin types?

Yes! Our products are formulated to be gentle yet effective on all skin types. However, if you have sensitive skin or specific concerns, we recommend doing a patch test before full application.

 

Where are NV Beauty products manufactured?

We work with high-quality, certified manufacturers to ensure safety, performance, and effectiveness in every product.

2. Product Questions

How do I use the LED Mask?

Simply cleanse your skin, wear the mask, and select your preferred light mode. Use for 10-20 minutes per session, 3-4 times a week. Check the product manual for detailed instructions.

 

What’s the difference between Retinol, Vitamin C, and Nicotinamide serums?

• Retinol: Reduces wrinkles, improves skin texture, and boosts collagen.

• Vitamin C: Brightens, evens skin tone, and protects against damage.

• Nicotinamide: Strengthens the skin barrier, reduces redness, and improves hydration.

 

Can I use multiple serums together?

Yes! However, avoid using Retinol and Vitamin C at the same time to prevent irritation. It’s best to apply Vitamin C in the morning and Retinol at night.

3. Payment Questions

What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options.

 

Is my payment information secure?

Yes! We use encrypted payment processing to ensure your transactions are safe and protected.

 

Do you offer buy now, pay later options?

Yes! We offer installment payments through select providers. Check out at payment for more details.

4. Shipping Questions

How long does shipping take?

• Standard Shipping: 3-5 business days

• Express Shipping: 1-3 business days

Processing time is 1-2 business days before shipment.

 

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

 

Do you ship internationally?

Yes! We offer worldwide shipping. Shipping costs and times may vary by location.

5. Contact Questions

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at nv.beauty.contact@gmail.com